Your SAP Business One always
in expert hands
Ongoing support with guaranteed SLA for SAP Business One. Error correction, updates, functional queries and proactive monitoring. SAP Build Partner.
Does your SAP need reliable support?
We send you a policy proposal today.
Sin compromisos. Respuesta en menos de 24 hrs.
All the support your SAP needs
Corrective support
Resolution of errors, bugs and unexpected behavior in SAP B1. Tracked to closure.
Preventive support
Periodic system reviews, patch updates and proactive maintenance.
Functional support
Usage queries, parameterization, reports and guidance for SAP B1 end users.
Monitoring & reporting
Monthly report of incidents, response times and overall SAP system health.
Guaranteed SLA
Contractual response times based on severity level of each incident.
Direct channel
Access to SAP consultants via WhatsApp, ticket or phone. No bots, no generic call centers.
Choose the coverage level you need
All plans include access to certified SAP consultants. No bots, no generic call centers.
Basic Plan
For companies with stable SAP operations that need technical backup.
Custom quote · free of charge
- Corrective support via ticket
- 8 business hour response time
- Access to SAP knowledge base
- Monthly incident report
- Up to 10 support hours/month
Standard Plan
For growing companies that need regular technical and functional support.
Custom quote · free of charge
- Corrective and preventive support
- 4 business hour response time
- Functional support included
- SAP patch updates
- Up to 25 support hours/month
- Monthly follow-up meeting
Premium Plan
For critical operations requiring maximum availability and immediate response.
Custom quote · free of charge
- 24/7 support for critical emergencies
- 1-hour response for critical issues
- Dedicated partial SAP consultant
- Unlimited technical and functional support
- Updates and improvements included
- System health dashboard
- Quarterly optimization review
6 or 12-month contracts · Free custom quote · Custom plans available
About the support policy
What does the support policy cover?+
Corrective support (errors and failures), preventive support (updates and maintenance) and functional support (usage queries and parameterization). Exact scope depends on the contracted plan.
What does the policy NOT cover?+
Development of new features, new module implementations, version migrations and customization projects are not included. These are quoted separately.
What is the guaranteed response time?+
Depends on the plan: Basic 8 business hrs, Standard 4 business hrs, Premium 1 hr for critical incidents and 4 hrs for normal ones.
What SAP B1 versions do you support?+
SAP Business One version 9.3, 10.0 and above, on SQL Server and HANA, both cloud and on-premise.
Your SAP is critical.
Treat it that way.
A SAP error can halt your entire operation. With the right policy, you have immediate backup when you need it most.